You are the first point of contact for everything around invoices and payments – and you keep our cash flow on track.
■ Act as the first point of contact for customers on all invoicing and payment-related inquiries.
■ Manage the daily invoicing process using our license management tool and invoicing software for a multi-currency, multi-entity customer portfolio (Germany, United States).
■ Issue credit notes and invoice corrections, and maintain customer master data (new accounts, payment terms, changes).
■ Make sure invoices reach our customers on time and accurately.
■ Post incoming payments (cash application) and reconcile open items and AR ledgers.
■ Own the dunning process, from due-date monitoring to dunning runs.
■ Resolve payment discrepancies, disputes and outstanding claims together with Sales and Customer Success.
■ Prepare AR reporting and KPIs such as DSO, aging analysis and cash collection forecasts.
■ Support month-end and year-end closing as well as internal and external audits.
